About Me
PRAKSHAL JAIN
Your ServiceNow Consultant
Prakshal Jain
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LinkedIn Headline
ServiceNow Developer | ITSM & CSM | CSA • CAD • CIS-CSM | 6x Micro-Certs | Exploring VA & Agentic AI
BEYOND THE SCREEN
When I'm not on the Now Platform...
MOUNTAINS
High-altitude treks, misty peaks — mountains are where I recharge.
TRAVELLING
Avid traveller — exploring new places, cultures and cuisines.
TREKKING
Long trails, backpacks, and open skies — the perfect escape.
CRICKET
Die-hard cricket fan. Always watching, always playing.
FOOTBALL
Sports enthusiast — football, cricket, and more.
FIFA
Love playing FIFA — competitive, always.
LANGUAGES KNOWN
English
Professional working proficiency
Hindi
Native or bilingual proficiency
"... unless I am myself I am nobody."
— Virginia Woolf
VALUE I DELIVER
What I Bring to Your Team
Rapid Delivery
I move fast without cutting corners — from requirements to deployed solution in tight timelines.
Client-First Mindset
Multiple client appreciation awards for proactive communication and going beyond the brief.
Scalable Architecture
I build for the future — scoped apps, reusable script includes, and clean flow logic that teams can maintain.
Deep Problem Solver
Complex bugs, tricky integrations, edge cases — I dig in and find the root cause, not just the quick fix.
Measurable Impact
Reduced agent effort by 60-70% and processing time by 70% across multiple enterprise clients.
Continuous Learner
Actively upskilling in Agentic AI, Virtual Agent NLU, and Now Platform latest releases — always ahead of the curve.
MY WORK ETHOS
Principles I Follow
01
Clarity over Cleverness
Code and configurations should be readable six months later — by you or anyone on the team.
02
Own the Outcome
I don't just fix issues — I dig deep to resolve complex bugs and take responsibility for the actual business outcome.
03
Automate the Tedium
If a human is doing something repeatedly that a machine can do, that's a problem I want to solve.
04
Communicate Early
Blockers, risks, or changes — surfaced early, not the day before go-live.
05
Build for Scale
Every implementation is designed so the next developer can extend it without refactoring from scratch.
06
Stay Curious
Technology moves fast. I actively follow market standards, industry trends, and the latest platform releases — so I'm never behind.
Skills
Technical Expertise
SERVICENOW PLATFORM
Modules & Portals
Scripting & Development
Automation & Workflow
Reporting & Workspaces
Integrations & Data
AI & Automation
OTHER TECHNOLOGIES & TOOLS
Curriculum Vitae
MY RESUME
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Timeline
WORK EXPERIENCE
3+ yrs ServiceNow · 4+ yrs IT · 8+ Clients
Exterprise Services
ServiceNow Developer
📍 Remote, India
End-to-end ITIL-aligned ITSM & CSM solutions across 5+ client projects spanning manufacturing, retail, and technology sectors.
Growinity Solutions LLP
Associate Software Engineer — ServiceNow Developer
📍 Pune, India
Resolved 10+ production defects via Update Set migrations; designed Service Catalog items with multi-step automated approval workflows for 2–3 clients.
Seeco Control Systems
ServiceNow Developer
📍 Remote, India
Applied hands-on ServiceNow ITSM expertise across core platform modules in a live project environment.
Infosys Limited
Digital Specialist Engineer
📍 Bengaluru, India
🏦 Client: Morgan Stanley (Investment Management & Financial Services)
Java Full Stack & Kafka Developer on Morgan Stanley client project — renovated legacy Spring application; achieved first-ever Talend ETL ↔ Mainframe MQ connection.
Credentials
CERTIFICATIONS
33+ credentials · ServiceNow · Infosys · NPTEL · Coursera · HackerRank · Udemy
Certified System Administrator (CSA)
ServiceNow
2023
Certified Application Developer (CAD)
ServiceNow
2023
CIS – Customer Service Management (CIS-CSM)
ServiceNow
2023
Agentic AI Executive
ServiceNow
2024
Platform Analytics
ServiceNow
2023
UI Builder
ServiceNow
2023
Flow Designer
ServiceNow
2023
Service Portal
ServiceNow
2022
Playbooks Advanced
ServiceNow
2024
Virtual Agent
ServiceNow
2024
Customer Service Management
ServiceNow
2023
AI Agents
ServiceNow
2024
Background
EDUCATION
Information Technology
Walchand Institute of Technology
📍 Solapur, Maharashtra
Physics · Chemistry · Mathematics (PCM)
Shardein School
📍 Muzaffarnagar, Uttar Pradesh
All Science · Sanskrit
Holy Angels' Convent School
📍 Muzaffarnagar, Uttar Pradesh
My
PROJECTS
Walchand Institute of Technology & Personal
Portfolio Website
Personal Project
A modern, responsive portfolio website built with Next.js, Tailwind CSS, and Framer Motion. Features a dynamic theme, interactive timelines, and a cinematic video hero section.
Online Sweet Shop (Android App)
Final Year Project
An online sweet shop mobile application for a sweet shop owner in Pune, where customers can order their kind of sweets from the shop to their home.
Cafe Billing System
Academic Project
A "Cafe Billing System" software for calculating and maintaining bills and receipts. Handles two categories: coffees and cakes. Admins can take orders, select items from the menu, calculate taxes, generate a final receipt, save it to local memory, and print it with a timestamp.
CD-DVD Store Management System
3rd Year Mini Project
A GUI-based application to enter CD-DVD information into the database, check foreign key constraints, and retrieve data efficiently.
QRAAI: QR Code Generator App
SIH2020 Project
A QR code generator mobile-based application to manage inventory efficiently at the Airport Authority of India.
Stock Management System
3rd Year Mini Project
A GUI-based application designed to enter stock information into the database and seamlessly retrieve data from it.